Refund Policy

Last updated: 20 May 2026

This Refund Policy applies to paid subscriptions to Jobs360 purchased through our website. Jobs360 is operated by Greyridge Software Ltd, trading as FranchiseAir, a company registered in England and Wales.

Payments are processed by Paddle.com Market Ltd, our Merchant of Record. Paddle handles billing, tax, and refund processing on our behalf. This policy sets out the circumstances in which we will instruct Paddle to issue a refund.

1. Free tier — no charge, no refund needed

Your head office, your first franchise, and the first three users of every franchise (including the free one) are free forever, with no time limit and no credit card required. Nothing in this section is ever billed, so nothing in this section is ever refunded.

2. How we bill

You are charged only for billable items — additional franchises beyond your first, and additional users beyond the three included with each franchise.

  • Your billing cycle starts at the moment you add your first billable item. That date and time anchors all future monthly billing.
  • You are charged one month upfront for that first billable item.
  • Adding more billable items mid-cycle is charged pro-rata for the days remaining in the current cycle, then in full from the start of the next cycle.
  • Removing billable items mid-cycle generates a pro-rata credit on your account for the unused portion. See Section 6.

3. When we will issue a refund

Beyond the routine pro-rata credits described in Section 6, we will refund — in full or in part — where:

  • You were billed in error — for example, a billable item created in error, a duplicate charge, or a user count that does not match your account records.
  • The service was materially unavailable — sustained downtime or a defect that prevented you from using Jobs360 for a significant part of the billing period, and which we did not resolve within a reasonable time after you reported it.
  • Statutory rights apply — if you are a consumer under UK, EU, or other applicable consumer protection law and you have a right to cancel, we will honour that right in full.

To request a refund on these grounds, contact us within 30 days of the invoice date at hello@franchiseair.com. We will respond within 5 working days.

4. When we will not issue a refund

We do not refund charges for service that was correctly invoiced and was available to you during the period charged, including:

  • Periods during which a billable item was active on your account and you chose not to use it. (If you no longer need it, remove it — Section 6.)
  • Charges that are more than 30 days old, except where required by law or where the pro-rata mechanic in Section 6 applies.

5. Goodwill

Outside the cases above, we may still offer a refund or credit at our discretion if circumstances warrant it. Asking does not cost anything — get in touch.

6. Cancellation and pro-rata credits

You can remove any billable item — an individual user or a whole franchise — from your account at any time, either from within the product or by contacting us. When you do:

  • The item stops being billable immediately.
  • The unused portion of the month you have already paid for is credited to your account and applied automatically against your next invoice.
  • If you remove every billable item, your subscription ends. Any remaining credit on your account is then refunded to your original payment method.

There is no cancellation fee and no notice period.

7. Network tier and bespoke arrangements

Customers on our Network tier (50+ franchises) or with bespoke development arrangements have separate commercial agreements. Where those agreements set different refund terms, they take precedence over this policy.

8. How credits and refunds are processed

Account credits arising under Section 6 are added to your account immediately and applied automatically against your next invoice — no action is needed on your part.

Refunds to your original payment method — exception-based refunds under Section 3, and the closing refund of any remaining credit when you remove your last billable item — are processed by Paddle, normally within 5–10 working days. The time it takes to appear on your statement depends on your bank or card issuer.

9. Statutory rights

Nothing in this policy reduces any rights you have under applicable consumer protection law. Where local law gives you a stronger right than this policy, that right applies.

10. Contact

FranchiseAir (Greyridge Software Ltd) Email: hello@franchiseair.com Phone: +44 191 249 3997